Last updated: 15 September 2026
Serispacia respects your privacy. This Privacy Policy explains how PT Serispacia Ecommerce Distribution collects, uses, stores and shares information when you visit or shop at shop.serispacia.com.
Who we are
Our website address is https://shop.serispacia.com. For privacy questions or requests, contact us at web@serispacia.com.
Information we collect
When you visit our website, we may collect limited technical information such as your device, browser type, IP address, pages viewed and cookies used to operate and improve the site.
During checkout, account registration or customer support, we may collect:
- Name, email address and phone number
- Billing and shipping address
- Order, delivery and payment information
- Account details, such as username and password, if you create an account
- Messages, refund requests, complaints and other information you choose to send us
While you browse, we may track products you have viewed, your approximate location, IP address and browser type. This helps us estimate shipping, taxes, show recently viewed products and keep your cart working properly.
If you create an account, we may store your name, address, email address and phone number to make future checkout faster and easier.
How we use your information
We use your information to:
- Process, fulfil and deliver orders
- Send order, delivery and account updates
- Respond to customer enquiries, refunds and complaints
- Process payments and help prevent fraud
- Set up and manage customer accounts
- Calculate taxes and meet legal obligations
- Improve our products, services and website experience
- Send marketing communications when you choose to receive them
You may unsubscribe from marketing emails at any time through the unsubscribe link in the email or by contacting us.
Cookies
We use cookies to keep track of cart contents while you browse our store and to support essential website functions.
If you leave a comment, you may choose to save your name, email address and website in cookies for your convenience. These cookies may last for up to one year.
When you visit our login page, we may set a temporary cookie to check whether your browser accepts cookies. When you log in, cookies may be used to save your login information and display preferences. If you select “Remember Me”, your login may persist for up to two weeks. Logging out removes login cookies.
Caching and QUIC.cloud
This site uses caching to improve loading speed and user experience. Cached files may temporarily store a duplicate copy of pages displayed on this website. Cache files are temporary and are not accessed by third parties except where necessary for technical support from the cache service provider.
Cache files expire according to the schedule set by the site administrator and may be purged earlier when needed. We may use QUIC.cloud services to process and cache data temporarily. You can read the QUIC.cloud Privacy Policy for more information.
Payments
We accept payments through PayPal. When processing a payment, relevant information may be shared with PayPal, including the purchase total and billing information required to process or support the payment.
Please review the PayPal Privacy Policy for more information.
Delivery and service providers
We may share the information needed to fulfil your order with trusted providers, including payment processors, delivery partners, logistics providers, website hosting and technical service providers.
These providers may only use your information as necessary to provide their services, meet legal requirements or protect the security of our business and customers.
Who on our team has access
Authorised members of our team, including Administrators and Shop Managers, may access customer and order information when needed to fulfil orders, process refunds and provide customer support.
This may include:
- Order information, such as purchased items, purchase date and delivery details
- Customer information, such as name, email address, billing address and shipping address
Comments and reviews
When visitors leave comments or reviews, we collect the information shown in the form, together with the visitor’s IP address and browser user-agent string to help with spam detection.
An anonymised hash of your email address may be provided to the Gravatar service to check whether you use it. The Gravatar Privacy Policy explains how that service handles data. If your comment is approved, your profile picture may be visible publicly alongside your comment.
Media uploads
If you upload images to the website, please avoid including embedded location data, such as EXIF GPS data. Visitors may be able to download and extract location data from publicly available images.
Embedded content
Articles or pages on this website may include embedded content, such as videos, images or articles from other websites. Embedded content behaves as though you visited the third-party website directly.
Those websites may collect data, use cookies, add tracking and monitor your interaction with their embedded content according to their own privacy policies.
How long we retain your data
We retain personal information only for as long as needed to fulfil the purposes described in this policy, provide customer support, resolve disputes and meet legal, tax, accounting and security obligations.
Order information, including names, email addresses, billing addresses and shipping addresses, may be retained where required for tax and accounting purposes.
Comments and their metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically. Registered users may view, edit or delete their personal information at any time, except for their username. Website administrators may also access and edit profile information when needed to manage the site.
Your rights
If you have an account, have placed an order or have left a comment, you may request:
- Access to the personal information we hold about you
- Correction of inaccurate personal information
- An exported file of your personal information
- Deletion of personal information, subject to legal, administrative and security obligations
If you request a password reset, your IP address may be included in the password-reset email for security purposes.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.